Akiba Anime Kan Support Hub - Get Help with Your Anime Merchandise

Frequently Asked Questions

Dive into our collection of answers to the most common questions our customers ask. From tracking orders to understanding our return policy and participating in events, we've compiled the essential information to help you quickly find what you need.

Didn't find your answer here? Our dedicated support team is ready to assist you. Scroll down to the Contact Us section for more ways to get help.

How do I track my order?

Once your order has been processed and shipped from our warehouse, you will receive a shipping confirmation email containing a unique tracking number. Please note that it may take up to 24-48 hours for the tracking information to become active and update on the carrier's website. If you haven't received a confirmation email within a few business days of placing your order or if the tracking information seems stuck, please contact our support team for assistance.

What payment methods do you accept?

For online purchases, we currently accept major credit cards including Visa, Mastercard, and American Express, as well as payments made through PayPal. These options provide secure and convenient ways to complete your purchase. If you are visiting our physical store in Akihabara, additional payment methods such as local electronic payment systems and cash are also available.

Can I return an item?

Yes, we accept returns for most items purchased from Akiba Anime Kan, provided the request is made within 14 days of the purchase date. Items must be in their original, unopened condition with all packaging intact to be eligible for a return. Certain items, such as blind box figures once opened or digital goods, may be excluded. Please consult our detailed Returns Policy in the Helpful Resources section below for complete guidelines and instructions on how to initiate a return.

How do I buy tickets for an in-store event?

Tickets for our exciting in-store events are typically made available for purchase either through a dedicated section on our online store or directly at our physical store location, depending on the nature and scale of the event. Specific details, including sale dates, times, and purchase methods for each event, are announced on our website's Events page and may be linked from our Resources section. We recommend checking the event details page closer to the date of interest.

Do you ship internationally?

Absolutely! Akiba Anime Kan is delighted to offer international shipping to a wide range of countries, bringing the latest anime and manga goods from Akihabara directly to fans worldwide. Shipping costs and delivery times will vary significantly depending on your destination country and the chosen shipping method. For detailed information regarding eligible countries, estimated costs, potential customs fees, and delivery timelines, please refer to our comprehensive Shipping Policy available in the Helpful Resources section.

Helpful Resources

Access detailed guides and important policy documents to enhance your understanding of our services and products. These resources provide in-depth information on everything from shipping details to ensuring the authenticity of your collection.

Shipping Policy

Learn about our shipping methods, estimated delivery times for domestic and international orders, costs, and how we handle your packages with care. Find out how long it takes for your treasures to arrive from Tokyo.

Read Policy

Returns & Refunds

Detailed information on our process for returns and exchanges. Understand eligibility, conditions for returning items, and how refunds are processed. We want you to be happy with your purchase.

View Policy

Product Authenticity Guide

As a reputable store in Akihabara, we value authenticity. This guide provides tips and information on how to verify that your merchandise purchased from us is genuine, helping you collect with confidence.

Learn More

In-Store Event Guide

Planning to visit us for an event in Akihabara? This guide covers frequently asked questions about participating, queueing, special rules, and making the most of your event experience at Akiba Anime Kan.

View Guide

Need More Help?

If you couldn't find the specific information you were looking for in our FAQ or Resources sections, please don't hesitate to reach out to our dedicated support team. We're here to assist you with your inquiries.

Get In Touch

Email Support

For detailed inquiries, non-urgent questions, or support requests that require attachments, sending us an email is the best method. We aim to respond as quickly as possible.

info@akibaanimekan.jp

Phone Support

If your inquiry is urgent or you prefer to speak directly with a representative, you can call us during our business hours. Please have your order number ready if applicable.

+81 3-1234-5678

Available during store business hours.

Contact Form

Use the form provided below to send us a direct message from this website. It's a convenient way to structure your request and ensure we receive all necessary details.

Send Us a Message

Visit Us In Person

Stepping into Akihabara? You can find Akiba Anime Kan right in the heart of the district. Visit our physical store during business hours for personalized assistance, to browse our extensive collection, or pick up event tickets directly.

Our Akihabara Location

Experience the vibrant atmosphere of our flagship store. Located conveniently in Akihabara, we're easily accessible and a must-visit spot for any anime and manga enthusiast exploring Tokyo.

Address:

3-5-11 Soto Kanda, Chiyoda-ku
Tokyo, 101-0021
Japan

Phone:

+81 3-1234-5678

Business Hours

Monday - Friday: 11:00 AM - 8:00 PM JST

Saturday - Sunday: 10:00 AM - 9:00 PM JST

Public Holidays: Hours may vary, please call ahead before planning your visit.

Find Us Here

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