This privacy policy explains how Akiba Anime Kan collects, uses, and protects your personal information when you use our online platform or interact with our services. We are committed to protecting your privacy in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and other relevant data protection regulations.
Information We Collect
We may collect personal information directly from you when you use our site, create an account, place an order, subscribe to a newsletter, participate in an event, or contact us. The types of information we may collect include:
* Contact details such as your name, email address, postal address, and phone number.
* Account information such as your username and password.
* Payment information processed securely through third-party payment processors (we do not store full payment card details on our systems).
* Transaction details about purchases you make through our site or services.
* Information you provide when you contact customer support or communicate with us.
* Information related to your participation in events or promotions.
We may also collect certain information automatically when you visit our online platform, including:
* Technical information such as your IP address, browser type, operating system, and device information.
* Usage data about your browsing activities on our site, such as the pages you visit, the time spent on pages, and clicks.
* Information collected through cookies and similar technologies.
How We Use Your Information
We use your personal information for the following purposes:
* To process and fulfill your orders and transactions.
* To provide and manage your account and our services.
* To communicate with you about your orders, account, or inquiries.
* To send you marketing communications (where permitted by law or with your consent).
* To improve our site, products, and services.
* To analyze usage trends and preferences.
* To personalize your experience on our site.
* To conduct and manage in-store or online events.
* To prevent fraud and ensure the security of our services.
* To comply with legal obligations.
Legal Basis for Processing (for users in the European Economic Area and the UK)
We process your personal information based on the following legal grounds:
* Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your order).
* Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where allowed).
* Consent: We rely on your explicit consent for certain activities, such as sending you marketing emails about products and services you might be interested in. You have the right to withdraw consent at any time.
* Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.
How We Share Your Information
We may share your personal information with:
* Service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, IT support, and data analytics. These providers are contractually bound to protect your information and use it only for the purposes for which it was shared.
* Law enforcement, government authorities, or other third parties if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
* With your consent or at your direction.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
* The right to access the personal information we hold about you.
* The right to request correction of inaccurate or incomplete data.
* The right to request erasure of your personal information (the "right to be forgotten") under certain circumstances.
* The right to request restriction of processing of your personal information under certain circumstances.
* The right to object to the processing of your personal information under certain circumstances.
* The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
* The right to withdraw consent at any time where processing is based on consent.
* The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Third-Party Links
Our site may contain links to third-party websites. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16 without verifiable parental consent. If we become aware that we have collected personal information from a child under 16 without consent, we will take steps to delete such information.
International Data Transfers
As a company based in Japan, your personal information may be processed and stored in Japan or other countries where our service providers operate. We take appropriate measures to ensure that international transfers of personal data comply with applicable data protection laws, such as relying on adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page.
Contact Us
If you have questions about this privacy policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:
Akiba Anime Kan
3-5-11
Soto Kanda,
Chiyoda-ku,
Tokyo, Tokyo, 101-0021
Japan